VIRTUAL TOUR: Interior the digital transformation scramble of Capital Properly being

Having been running for correct over three years, Abu Dhabi’s No doubt educated Rehabilitation Clinical institution (SRH) is even handed one among the most evolved in its field in the United Arab Emirates (UAE). But being newly established doesn’t point out that its crew has been taking digital transformation and the adoption of most stylish know-how as a true.

No doubt, on the opposite hand prolonged a healthcare facility has been running shouldn’t influence – or hinder – its advancement. And SRH has been specializing in evolving from day one, says a member of its senior management.

“We are one among the lowering-edge hospitals in our field [and so] digital transformation has been a vital fragment of our scramble. We construct every little thing with digital technologies in thoughts,” explains Dr. Farrukh Hamid, Chief Working Officer – Outpatient for Capital Properly being, the interior most integrated healthcare team that operates SRH. “Now we bear [offerings] that produce it more uncomplicated for sufferers to receive entry to care, and also abet physicians present better care, and [in turn] present better outcomes. We’ve been more than cheerful with the discontinuance result to this level.”

Launched in 2019, SRH is a enviornment of abilities effectively being facility that’s “taking off to trade the rehabilitation statistics of our enviornment,” according to its mission assertion. The cause-constructed facility – positioned reverse the UAE capital’s Division of Properly being – functions train-of-the-artwork tools and offers specialist scientific abilities that tailors to individualised desires. Affiliated with the Shirley Ryan Ability Lab, SRH runs Bayt Al Qudra – or “the dwelling of capability” – a facility that helps sufferers via recovery from existence-changing illness or damage.

Apart from SRH, the Abu Dhabi-headquartered Capital Properly being also operates the Properly being Shield Clinical Heart, a multi-enviornment of abilities healthcare facility with outpatient capabilities that launched in 2018.


For Anne-Marie Schreuder, Chief Administrative Officer of Clinical Products and services for Capital Properly being, the team’s continuous dedication towards digital transformation is ensuing in two predominant wins.

“With the adoption of most stylish know-how, we bear secured high of the vary affected person care as effectively as industry effectivity,” she says. “For our sufferers, it ends in better scientific outcomes, as effectively as affected person safety. It improves dialog, and documentation across all of our entities.” 

Tools introduced to the facilities in most stylish years encompass an automatic queuing machine for its Outpatient Departments (OPDs), bots for frequent queries or incessantly requested questions, and the implementation of an electronic medical myth (EMR) machine. For Capital Properly being, this has been TrakCare by InterSystems.

“For the massive majority of our workers, it used to be the first time that they had veteran TrakCare,” says Dr. Hamid. “Obviously, [as with] any contemporary instrument, you easiest receive cheerful after the utilization of it [for a while]. It’s a piece in development, correct love every instrument.”

But the adoption of the EMR has been effectively-bought, he says.

“It’s a certain scramble. It’s a brand contemporary instrument, so the coaching desires to continue and it’s an ongoing process. Optimisation is fragment of any instrument, so we are working on that and it’s evolving.”

One advance Dr. Hamid optimised deliver of the machine is via hiring an additional personnel to focal level on documentation.

“One among the initiatives [I took was to provide] all our docs with [medical] scribes,” he says. “Scribes are those who’re essentially the utilization of TrakCare right away and doing the documentation. I would favor the doctor to exhaust more time with the sufferers, and I would favor the sufferers to receive paunchy attention from the doctor.”


Digitalisation and advancement not easiest advantages sufferers, but also a facility’s group.

“Being the finest department here at Capital Properly being, the nursing department has viewed the label of digital documentation,” explains SRH Clinical Handy resource Nurse, Ben Joseph Sabilala. “With the implementation of TrakCare, we are ready to search around for the importance of affected person care via correct files being introduced in the myth itself. Other than the effectivity that we bought with digitalisation, it also gives us the chance to keep time and money.”

Govinda Budhathoki, Acting Senior Team Lead for IP Therapy at SRH concurs.

“It has a sizable influence as an employee,” he says. “You would per chance well be ready to trace your quality of work on a day to day foundation, in real time. That has been an extraordinarily main fragment of the transformation. It has also supplied [us] with an significant tool to review and be aware the outcomes of the affected person.”

Employee engagement is one thing that shouldn’t be taken as a true, states Schreuder.

“Employee engagement is key in [the] profitable implementation of any EMR machine. At Capital Properly being, we realised that very early on, and attributable to this truth, we ensured that our workers had been fragment of the different of our EMR, as effectively as the enchancment and the integration,” she says. “That is what made it profitable. Could well bear to you mustn’t ever bear that engagement, this might per chance occasionally also be an extraordinarily, very sophisticated project to total.”


One crew diminutive doubt engaged from the very starting of the technique is the Data Expertise (IT) department, and for Pankaj Bajaj, Head of IT at Capital Properly being, investing in the true digital tools is vital.

“[With any organisation, if] it’s possible you’ll well bear a lack of investment in IT, you [won’t be able to] produce precisely what you are having a gawk,” he says. “For the reason that starting, our board and our management had been very [focused] and determined we bear to enforce an world-notorious machine.”

Tools introduced in to this level, he provides, bear included Microsoft 365 and Oracle Fusion, whereas the team is at the moment in talks with AWS around scientific labs.

Bajaj provides: “An awfully well-known [consideration] is [the] affected person abilities we are giving. [This includes] how we are participating our sufferers, [and] what know-how and advancement we are [offering] to the care providers.”


Naturally, adoption doesn’t reach without its part of challenges.

“There are two generations of sufferers that the massive majority of physicians take care of: millennials and those that are older,” says Dr. Hamid, alongside with his sufferers starting from “young athletes who’re 19 years worn” to those who’re over the age of 90. “The comfort stage with digital transformation has been a option of for the two generations. But what I’ve noticed is that, with time, the older sufferers are also getting cheerful with it.

“The postulate that the info might per chance well perhaps not be stable on the secure is [a] dismay that is also going away, specifically dwelling in this country [the UAE]. I feel it’s thoroughly stable.”

From an industry standpoint, regulations can bear to be updated according to the flee of know-how, Dr. Hamid provides.

“Comely now, we are the utilization of telemedicine as a native [offering]. But I feel telemedicine might per chance well well restful evolve and receive bigger, [meaning] I’m able to contact an educated in Sweden, let’s assume. That requires more regulatory adjustments,” he says. “So, correct now if I [wanted to consult] with [a very high-level expert in their field], I can’t, because they mustn’t bear a licence here. The regulatory [issues] are lagging in the succor of the know-how; they’ve not caught up.”


With the UAE being one among the most evolved countries for healthcare transformation in the Middle East enviornment, there’s more to reach for Capital Properly being in the impending years.

Says Schreuder: “We’ve improved many, many areas of healthcare vastly. But there’s continuously room for enchancment. And I feel one among the issues, for me individually, is to bear a seamless affected person abilities with receive entry to to esteem all americans, and to produce that receive entry to noteworthy more uncomplicated than it at the moment is.”

Sabilala provides: “In the impending future. I would procure to search around for man made intelligence integration into the healthcare machine. This helps [with] automation of the processes that we bear, so this would well essentially produce affected person care more accessible, and at the identical time, more sustainable for all americans.”

Somehow, for Dr. Hamid, there’s one other effect to be aware out for, specifically with regards to rehabilitation.

“I feel robotics will play a vital position in affected person care. In Japan – the effect there’s a tall shortage of human personnel to present care – robots are being developed to present interior most care. And I feel, in due direction, they are going to be veteran an increasing form of,” he says. “So, I’m with Elon Musk on that!”

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